Brazafric – After Sales Department (ASD)
Brazafric – After Sales Department (ASD) has more than 22 years’ experience in supporting the agribusiness sector in Eastern Africa, doing installation of agribusiness machinery and equipment for land preparation, planting, harvesting, grain handling, storage and post-harvest processing in Coffee, Maize, Rice, animal feed as well as metallic silos for grain storage. We offer outstanding after sales support and prevention maintenance, supply of original spare parts as well as on-call repairs and or trouble shooting thus eliminating or reducing machinery down time for our clients operations.
Our Technicians are well trained locally and in Brazil in the factories of the original equipment manufacturers. We have extensive hands-on experience in the field to ensure adequate customer service. Our regional offices in Uganda, Tanzania, Rwanda and HQ office in Nairobi, each adequately equipped with a pool of technical staff, help to ensure proximity to our clients and thus shorten response time of less than 24hrs (distances to our offices to be considered).
Mission: To offer outstanding after sales support to our equipment, attending technical needs with internationally standards of excellence with continuous improvement in delivering quality services to our esteemed customers.
Vision: To be Always the best solution for our clients and a reference across East Africa in agribusiness machinery and equipment technical support.
a. customer satisfaction
b. quality services
c. promptness in response
a. Service contract: consist in offering to our clients a service contract for one year to maintain their machines, to avoid unnecessary down times.
b. original spare parts: Always give our clients the best,
c. Preventive troubleshooting
d. On call troubleshooting
3. Working Hours:
i. Monday-Thursday 07:00am to 4:30pm
ii. Friday 07:00am to 3:30 pm.
iii. Weekends and holidays: on call
Our workshop is ready to attend our clients.
ASD TEAM January 2018
SOME OF OUR ASD SERVICES
Installation, commissioning and training (TURNKEY OPTION) – Brazafric offers a completely solution for our clients in design, installation, commissioning and training for our clients factories.ASD outstanding experience in machine maintenance provides all services including training for our clients personnel for all requirement.
Spare parts and service: By purchasing original spare parts, operators are ensuring that our client’s machinery will continue working with maximum efficiency and optimum production level.
A properly maintained machine keeps our customers satisfied and extends the life of the machinery. Additional levels of support for your machinery can be provided through ASD.
Contract: Let our ASD be worried about your factory best possible performance. Get our contract for periodical preventive and on call maintenance. Call us for a presentation.
Back up service:with our workshop placed at Mudher Industrial Park, Off Mombasa Road, Next to Soham Petrol Station, Nairobi, Kenya and well trained technician we are able to assist our customers in: on call maintenance, repairs , refurbishment, etc